3 Pro Tips for Including Personalization in Video Campaigns

Posted by Alexandra Gehringer on Jul 31, 2017 12:03:34 PM

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Personalized Video marketing campaigns are an excellent way of engaging customers with information that’s both visually driven and individually relevant. Why does this matter so much?

Because information conveyed visually is absorbed so much better than text (remember, 90% of the information humans take in is done visually), and communication that speaks to you – that uses your name, considers your habits, leverages relevant customer information – is just a heck of a lot more interesting than one-size-fits-all marketing noise.

And while we wholly endorse the use of personalization in any type of campaign, it’s important to understand which pieces of personal information to leverage and which to keep private. 

So if you’re thinking of launching a Personalized Video campaign, take a moment to review this list of 3 pro tips that will help you positively engage your audience… 

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Go Beyond the Basics

Of course it’s great to be recognized by name, but why stop your personalization efforts there? Leveraging CRM data to create videos that factor in purchase history, interests, preferences and demographics can be extraordinarily effective in driving engagement. 

For example, a Personalized Video campaign that encourages customers to upgrade their mobile phone plans would require knowledge of someone’s unique plan information, the type of device they have and what special offers they’re eligible for. 

Tesco Mobile, launched a Dynamic Video Ads campaign on Facebook for this very purpose, which you can watch below, and saw a 6.5X uplift in Click-Through Rate just by targeting customers based on device and location. 

 

 

Be Personal, But Not Personally Identifiable

Like we said above, it’s great to utilize a robust assortment of customer data when developing campaigns, but avoid getting too familiar. Information relayed back to customers should show that you know and understand them, of course, but videos should never incorporate personally identifiable data. This would include credit card numbers, passwords, social security numbers…even specific home addresses and last names. 

When building relationships digitally, there’s a line between wowing someone and alarming them – be careful not to cross it. 

Personalize with Purpose

We highly recommend engaging your customers with campaigns that strive to answer the ever-important question of “Why should I care?” 

Consider the goals of your campaign and then look at what customer data you have on hand. The data you choose to include should serve a larger purpose – explaining a specific service someone has just signed up for, illustrating a how-to around a product that was recently purchased, setting up an online profile in conjunction with an account that has been opened. 

In these scenarios, you need to show you know the uniquely relevant “what” – what type of service, what type of product, what type of account – so that you can then craft the best message for those individuals. 

If you found this useful and you'd like to do incredible things with the latest marketing tools and data-driven video marketing strategy, we invite you to download this ultimate guide to seamlessly and easily launching your first video campaign.

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Alexandra Gehringer

Alex is Senior Creative Marketing Writer at Idomoo. Her goal is to give brands and marketers the information they need to achieve peak customer engagement. Through compelling, highly-relevant marketing initiatives built around Idomoo's Personalized Video Technology, she believes every brand can create an emotional, one-to-one connection with their customers.

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