Personalized videos for customer engagement in insurance – Idomoo

Posted by Adam Titcher on Aug 6, 2015 1:56:21 PM

As every insurer today knows, the rise of digitalization and the always-on consumer has created a highly educated pool of fickle customers.

Insurance Innovation Reporter - Why Insurance Companies Must Hop on the Digital Bandwagon

Posted by Adam Titcher on May 18, 2015 8:51:45 AM

Contemporary society is digitally fueled, and insurers need to get on the digital bandwagon to improve their business by enhancing customer experience to improve engagement and loyalty.

The insurance industry is in the throes of a major overhaul. Results of a 2014 survey by Morgan Stanley and the[...]

Outstanding Customer Experience for Insurance Companies – Part 2

Posted by Adam Titcher on Mar 30, 2015 9:38:50 AM

Last week, in Outstanding Customer Experience for Insurance Companies - Part 1 we covered some of the customer experience trends and market disruptions in the insurance industry. In this part we reveal the secret sauce for customer success and how to overcome the challenges that keep insurance CM[...]

Outstanding Customer Experience for Insurance Companies - Part 1

Posted by Adam Titcher on Mar 23, 2015 10:07:42 AM

Threats and Trends Insurance Companies Need To Be Aware Of

Competition, attrition and everything in-between

Insurers worldwide are faced with mounting challenges threatening to destabilize their world. The boom of big data, continual financial flux and the rapid rise of competition for customers [...]

Zurich Wins an ICEA Innovation in Insurance Award

Posted by Adam Titcher on Jul 1, 2014 7:00:04 AM

Our customer Zurich Insurance has won an ICEA Innovation in Insurance Award for personalized video in the award category of distribution, service or process. The judges were looking for a project that made client communication, clearer, simpler and more comprehensible through the use of innovativ[...]

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