“Great customer success is perhaps the single greatest defense you have against high churn.” - Retently
“Great customer success is perhaps the single greatest defense you have against high churn.” - Retently
It’s not complicated. The majority of customers churn because they failed to connect with your brand or because an event occurred that caused them to disconnect. 53% of all customer churn is attributed to one of these factors: poor onboarding (23%), weak relationship building (16%) and poor customer service (14%).
The one thing they all have in common is the sensitive relationship between brand and customer. Neglect your existing relationships, and you’ll find yourself with a high churn rate...
