Idomoo Blog

How Personalization Can Help Reduce Customer Churn

Posted by Alexandra Gehringer on April 28, 2017

“Great customer success is perhaps the single greatest defense you have against high churn.” - Retently 

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The Leading Cause of Customer Churn, And How to Avoid It

Posted by Alexandra Gehringer on March 14, 2017

It’s not complicated. The majority of customers churn because they failed to connect with your brand or because an event occurred that caused them to disconnect. 53% of all customer churn is attributed to one of these factors: poor onboarding (23%), weak relationship building (16%) and poor customer service (14%). 

The one thing they all have in common is the sensitive relationship between brand and customer. Neglect your existing relationships, and you’ll find yourself with a high churn rate...

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