How Personalization Can Help Reduce Customer Churn

Posted by Alexandra Gehringer on Apr 28, 2017 10:28:34 AM

“Great customer success is perhaps the single greatest defense you have against high churn.” - Retently 

The Leading Cause of Customer Churn, And How to Avoid It

Posted by Alexandra Gehringer on Mar 14, 2017 10:18:09 AM

It’s not complicated. The majority of customers churn because they failed to connect with your brand or because an event occurred that caused them to disconnect. 53% of all customer churn is attributed to one of these factors: poor onboarding (23%), weak relationship building (16%) and poor custo[...]

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